Our Guarantee

guarantee

 

Hall’s Garden Center & Florist Guarantee

Hall’s Garden Center & Florist offers a one-year guarantee for our trees, shrubs and perennials that our team installs. The same plant material, which is not installed by Hall’s, will be credited 50% of its original purchase price should a plant fail within its first year after purchase. Plant material that is purchased by the homeowner and installed by another contractor is not guaranteed. Hall’s Garden Center & Florist needs to be notified at first sign of struggle. Plant material that has been neglected i.e. improper watering and planting will not be replaced. Replacements occur one time only per incident. The plant along with the receipt will be required should an adjustment be needed. Annuals, vegetables, tropicals, herbs, houseplants, B&B Christmas trees, plants overwintered in containers, those damaged by animals, sold on sale, discounted or special promotions i.e. (Bonus Bucks) are not guaranteed.

We ask that reasonable care be given to your new green friends, understanding water and light requirements. Should you have any questions on how to plant properly or care for your new plant, please ask our knowledgeable team of professionals or ask for our “how to plant” handout. Payment for plant material must be made in full to honor our guarantee.

An Addendum To Our Plant Guarantee:

Given the recent dilemmas associated with Boxwood, specifically Boxwood Blight caused by Calonectria pseudonaviculata, Hall’s Garden Center & Florist can no longer guarantee the longevity of this genus. While we can guarantee the plants sold by us are true to their botanical nomenclature and healthy at the the time of purchase, there are simply too many variables affecting this plant’s performance in your garden today. Boxwood Blight is easily transferrable; rain splash, wind, unsanitary practices by landscapers (blowers, mowers and & trimmers) or simply walking in your neighbor’s yard that is infected and back to your yard, are just a few examples. Other diseases and pests such as boxwood leafminer, Volutella and mites can also threaten boxwood however, these can be readily treated without significant cost to the homeowner. While advances are being made with stronger boxwood types, less likely to contract this disease, sizing and availability are not available in the market quite yet. We apologize that we can no longer guarantee boxwood to our customers. However, we can offer thoughtful alternatives.

Planting Charge:

Hall’s Garden Center & Florist installs our plant materials at a rate equal to the cost of the plant.

Delivery:

Delivery is available at Hall’s Garden Center & Florist. Local deliveries will be charged in accordance to the posted amounts at the registers. Delivery outside a 15-mile radius will be quoted upon request.

Brick Policies:

 

RETURNS:

  • Returns are available ONLY on select products under management discretion and are subject to a 20% re-stocking fee.
  • Returns must be banded. No LOOSE pieces will be accepted.

 

HANDLING FEE:

  • Pallets NOT purchased in their entirety will be subject to a $20 handling fee.
  • Versa-Lok pallets are subject to a $20 charge per pallet. A $15 credit will be given upon the return of each pallet.